These terms apply when you use FIXIM (ABN 54 812 856 220) to book a job or to find work as a tradie. By booking a job or applying as a tradie, you agree to them. Nothing in these terms takes away rights you have under the Australian Consumer Law.
What FIXIM does
FIXIM is a booking platform. We show your job to independent local tradies and pass on your details to the tradie who takes it. The tradie, not FIXIM, does the work and is responsible for it. Tradies are independent businesses, not our employees or agents.
For customers
- Booking is free. You don't pay FIXIM anything.
- Prices shown when you book are based on the details you give. If the job on site is clearly different (for example, a bigger area or more items), the tradie may agree a new price with you before starting. For plumbing and electrical, the price covers the call-out and first hour; the tradie quotes any extra time or parts before doing them. Cabinet joinery visits are free and the tradie quotes the work.
- You pay the tradie directly once the job is done, in the way you agree with them. FIXIM doesn't handle these payments.
- Please give accurate details, make sure the tradie can safely get to the job, and let them know about pets, hazards or access issues.
- If you need to cancel, tell the tradie as early as you can. If no tradie has taken your job yet, email us and we'll remove it.
- If something goes wrong with the work, contact the tradie first. If you can't sort it out, email us and we'll try to help, and we may remove tradies who don't do the right thing.
For tradies
- You must have an ABN, and hold any licence the law requires for the work, especially for plumbing and electrical work (an ACT licence). We strongly recommend public liability insurance.
- Only take jobs you can do properly and safely, turn up when agreed, and treat customers and their property with respect.
- Use customers' details only to do the job you've taken. Don't contact customers through FIXIM jobs you haven't taken, and don't take jobs just to get a customer's details.
- We check tradies before approving them and may suspend or remove a tradie who breaks these terms, gets repeated complaints, or misuses the platform.
Credits
- Tradies spend credits to take a job. Bigger jobs cost more credits. Credits are bought in packs through Stripe; we don't see or store card numbers.
- Credits are not money. They can't be exchanged for cash or transferred, and they don't expire while your account is open.
- Free monthly credits are a bonus. We may change or stop them at any time.
- When credits are used: if you give a job back within 15 minutes of taking it, your credits are refunded automatically, up to 2 times a month. After that, give-backs aren't refunded. If the customer tells us a job you gave back was already done, the job is recorded as yours and any refund is reversed.
- If FIXIM cancels a job you've taken, you get your credits back.
Refunds on credit packs
- Charged by mistake (for example, a double payment): we'll refund it in full.
- Changed your mind: we'll refund a pack bought in the last 14 days if none of its credits have been used.
- Something went wrong with a job through no fault of yours (such as a fake booking): email us and we'll look at returning the credits.
- To ask for a refund, email buzzlemoni@gmail.com with your name and the date of the purchase. Approved refunds go back to the card you paid with, usually within 5–10 business days.
Our responsibility
We work hard to keep FIXIM running and to approve good tradies, but we can't guarantee a tradie will take every job, or the quality, timing or outcome of any job. To the extent the law allows, FIXIM isn't liable for loss or damage caused by a tradie's work or by a customer, and our total liability to a tradie is limited to the amount paid for the credits concerned. This doesn't limit any guarantee or right you have under the Australian Consumer Law.
Privacy
How we handle personal information is explained in our privacy policy.
Changes and law
We may update these terms. The date at the top shows the latest version, and continuing to use FIXIM means you accept the update. These terms are governed by the laws of the Australian Capital Territory.
Contact
FIXIM · ABN 54 812 856 220
Email: buzzlemoni@gmail.com